W. Earl Sasser Jr.

2 books

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage by Joe Wheeler, Joe L. Wheeler, James L. Heskett, W. Earl Sasser Jr.

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

Joe Wheeler, Joe L. Wheeler, James L. Heskett, W. Earl Sasser Jr.

240 pages • first pub 2008 (editions)

nonfiction business informative medium-paced
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms by Leonard A. Schlesinger, James L. Heskett, W. Earl Sasser Jr.

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

Leonard A. Schlesinger, James L. Heskett, W. Earl Sasser Jr.

288 pages • first pub 2015 (editions)

nonfiction business informative medium-paced
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