James L. Heskett

9 books

The Culture Cycle: How to Shape the Unseen Force That Transforms Performance by James L. Heskett

The Culture Cycle: How to Shape the Unseen Force That Transforms Performance

James L. Heskett

384 pages • first pub 2011 (editions)

nonfiction business informative reflective medium-paced
The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage by Joe Wheeler, Joe L. Wheeler, James L. Heskett, W. Earl Sasser Jr.

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

Joe Wheeler, Joe L. Wheeler, James L. Heskett, W. Earl Sasser Jr.

240 pages • first pub 2008 (editions)

nonfiction business informative medium-paced
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms by Leonard A. Schlesinger, James L. Heskett, W. Earl Sasser Jr.

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

Leonard A. Schlesinger, James L. Heskett, W. Earl Sasser Jr.

288 pages • first pub 2015 (editions)

nonfiction business informative medium-paced
Corporate Culture and Performance by John P. Kotter, James L. Heskett

Corporate Culture and Performance

John P. Kotter, James L. Heskett

224 pages • first pub 1992 (editions)

nonfiction business informative reflective medium-paced
The Culture Cycle: How to Shape the Unseen Force that Transforms Performance by James L. Heskett

The Culture Cycle: How to Shape the Unseen Force that Transforms Performance

James L. Heskett

384 pages • first pub 2011 (editions)

nonfiction business informative reflective medium-paced
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value by Leonard A. Schlesinger, W. Earl Sasser, James L. Heskett

The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

Leonard A. Schlesinger, W. Earl Sasser, James L. Heskett

320 pages • missing pub info (editions)

nonfiction business economics
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees by Leonard a. Schlesinger, W. Earl Sasser, James L. Heskett

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

Leonard a. Schlesinger, W. Earl Sasser, James L. Heskett

400 pages • missing pub info (editions)

nonfiction business economics
The Well Path: Lose 20 Pounds, Reverse the Aging Process, Change Your Life by Jame Heskett, James L. Heskett

The Well Path: Lose 20 Pounds, Reverse the Aging Process, Change Your Life

Jame Heskett, James L. Heskett

missing duration info • missing pub info (editions)

nonfiction health informative slow-paced
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms by James Heskett, Earl W. Sasser, Leonard A. Schleisinger

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

James Heskett, Earl W. Sasser, Leonard A. Schleisinger

missing duration info • missing pub info (editions)

nonfiction business informative reflective medium-paced
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