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225 pages • first pub 2008 (editions)
ISBN/UID: 9781422110232
Format: Hardcover
Language: English
Publisher: Harvard Business Review Press
Publication date: 01 December 2008
Description
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Empl...
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225 pages • first pub 2008 (editions)
ISBN/UID: 9781422110232
Format: Hardcover
Language: English
Publisher: Harvard Business Review Press
Publication date: 01 December 2008
Description
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Empl...
Community reviews
This book doesn't have any reviews or ratings yet!
If you've read it, mark it as 'read' and add a review to help others in the StoryGraph community figure out if it might be a book for them!
Content Warnings
This book doesn't have any content warnings yet!
If you're the author of this book and want to add author-approved content warnings, please email us at [email protected] to request the content warning form.