What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms by Leonard a. Schlesinger, W. Earl Sasser, James L. Heskett

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

Leonard a. Schlesinger, W. Earl Sasser, James L. Heskett

288 pages • missing pub info (editions)

nonfiction business informative reflective medium-paced
Powered by AI (Beta)
Loading...

Description

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as aga...

Read more

Community Reviews

Loading...

Content Warnings

Loading...