Customer Care: A Training Manual for Library Staff by Michael McCarthy, Pat Gannon-Leary

Customer Care: A Training Manual for Library Staff

Chandos Information Professional

Michael McCarthy, Pat Gannon-Leary

262 pages missing pub info (editions)

nonfiction education medium-paced
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Description

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a...

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