Service Certainty: The Secret to Customer Loyalty by Jason Forrest, Paul Cardis

Service Certainty: The Secret to Customer Loyalty

Jason Forrest, Paul Cardis

104 pages missing pub info (editions)

nonfiction business economics informative medium-paced
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If you're trying to decide whether to invest valuable time in reading further, let us make it simple: 1) If you want to use exaggerated or coerced ratings to create the illusion that your customers are delighted, this book isn't for you. 2) If you...

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