The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization by Patrick McCarthy, Robert Spector
The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization
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Patrick McCarthy, Robert Spector
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The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization

Patrick McCarthy, Robert Spector

289 pages • first pub 1995 (editions)

nonfiction business informative slow-paced
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First published in 1995, The Nordstrom Way has consistently been one of the bestselling backlist books on customer service, with over 100,000 copies sold. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "...

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