Pragmatic Application of Service Management: The Five Anchor Approach by Suzanne Van Hove, Mark Thomas

Pragmatic Application of Service Management: The Five Anchor Approach

Suzanne Van Hove, Mark Thomas

154 pages missing pub info (editions)

nonfiction computer science technology informative medium-paced
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Create a more robust service management system using the best of ITIL(R), ISO/IEC 20000-1, COBIT(R), and CMMI(R)-SVC. Although ITIL's popularity as a framework for IT service management (ITSM) continues to increase, a number of organizations have ...

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