Клиенты на всю жизнь by Carl Sewell, Пол Браун, Карл Сьюэлл, Михаил Иванов, Paul B. Brown, Михаил Фербер

Клиенты на всю жизнь

Carl Sewell, Пол Браун, Карл Сьюэлл, Михаил Иванов, Paul B. Brown, Михаил Фербер

232 pages • first pub 1990 (editions)

nonfiction business informative fast-paced
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Description

In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of ...

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