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Reviews
Outcomes Over Output: Why customer behavior is the key metric for business success by Josh Seiden
cheyrohm's review
informative
fast-paced
4.0
Short, sweet, and to-the-point, with a good amount of additional reading/resources at the end to continue your learning. A must-read for product people.
ozlubling's review
5.0
This is a must read for anybody who is part of the world of building software products, companies or business. The approach it presents for how to thing about problem solving is incredibly useful. It’s also bound to be a major improvement for how you might be working today. This is especially relevant for Product Managers and designers. It’s an easy and fast read. But packed with utility. Highly recommended.
corrompido's review
3.0
Bite sized work book, it's only about ~50 pages long but a good one for some very tactical walkthrough of how to think and define terms when moving from an "output" based software organization to a "outcome" based software organization. You could probably get a lot of these lessons from blog posts, but nice intro in one package here.
dbrousseau's review
4.0
Read for work. Short and to the point. Focus on the human behaviors you can influence that will bring about the results you want. Experiment to prove theories.